Terms and Conditions

1. General Provisions

These General Terms and Conditions (hereinafter referred to as: Terms and Conditions) apply to the website located at https://aemona.eu, which is operated by:

Company: EMONICUS d.o.o.
Registered office: Ukmarjeva ulica 4, 1000 Ljubljana, Slovenia
Registration number: 8273545000
Tax number: SI49953630, the company is a VAT-registered entity
Legal representative: Anika Opara
Email address: info@aemona.eu
Telephone: +38631721231
Bank account: SI56 0292 4026 2821 106, held at NLB d.d.

2. Information on Offers and Prices

The website enables the purchase of products, with key features, prices, delivery times, and other essential information listed alongside each product. Prices are stated in euros (EUR) and include VAT. The prices applicable at the time of order submission are valid at that moment and are not guaranteed to remain unchanged. The seller reserves the right to change prices without prior notice. The price valid at the time of order confirmation is binding for both the seller and the buyer. All prices include VAT unless explicitly stated otherwise.

Prices apply only to purchases made using the payment methods listed on the seller’s website and under the conditions specified for each payment method.

All promotional prices and special offers are time-limited and valid either until the stated date or until stocks are depleted. In the event of stock depletion, the seller reserves the right to cancel the offer. Discounts, promotions, and special offers are not cumulative unless explicitly stated otherwise. In case of doubt, the terms stated in the individual offer on the website shall apply.

The provider reserves the right to change the offer without prior notice. All changes take effect upon publication on the website.

3. Purchase Process

1. The user selects a product/service and adds it to the shopping cart.
2. The user enters the required delivery and payment information.
3. Before submitting the order, the user can correct the entered data.
4. After submitting the order, the user receives a confirmation email.

Conclusion of the Distance Contract

By placing an order in the online store, the buyer confirms that they have read, understood, and fully accepted the General Terms and Conditions.

A distance contract between the buyer and the provider is deemed concluded when the provider sends a confirmation of the order to the buyer via email.

The contract is concluded in the Slovenian language and is legally binding for both parties. The provider stores the order electronically, and the buyer may request access to the contract by contacting the provider via email.

Once the order is submitted, the buyer cannot modify their personal or delivery information. The buyer is therefore responsible for verifying the accuracy of all submitted data before confirming the order.

4. Payment Methods

Payment by Pro Forma Invoice (Bank Transfer):
If the buyer selects bank transfer as the payment method, the order amount must be transferred to the seller’s bank account, using the order number as the reference. The buyer must complete the payment within 48 hours of order submission. If payment is not received within this time frame, the order is considered canceled without further notice.

Payment by Credit/Debit Card:
Card payments are processed according to the terms of the chosen payment service provider. Any additional fees or limitations are determined solely by the selected provider.

Order Processing and Delivery:
The seller will begin processing the order and preparing for shipment upon receipt of full payment or successful confirmation of the card transaction by the payment service provider.

Invoice:
The seller will issue an invoice for each completed purchase, which will be included in the package or sent to the buyer’s email.

If the buyer wishes the invoice to be issued to a company, this must be explicitly stated at the time of order, and all necessary information must be provided. Subsequent changes from a personal to a business invoice are not possible.

5. Delivery and Shipping Costs

Delivery Times

In-stock products: Dispatched within five (5) working days of order confirmation or payment receipt (in the case of prepayment).
Custom/personalized products: Estimated delivery time is 7–21 working days. If the delivery time is longer, the buyer will be notified upon order confirmation or via email.

Delivery Method and Costs

The seller commits to preparing and dispatching the goods within the agreed timeframe and handing them over to the selected delivery service for shipment to the buyer’s address.
Deliveries within Slovenia are handled by Pošta Slovenije.
Shipping costs within Slovenia:
€5.90 for orders under €300.00,
Free for orders over €300.00.

Any additional delivery charges are borne by the buyer.

Personal Pickup

Personal pickup is available by prior arrangement during business hours at our showroom: Ukmarjeva ulica 4, 1000 Ljubljana.

Pickup must be arranged in advance via email or phone and is available during the working hours listed on the website.

International Delivery

Delivery is also available to other EU member states. Shipping costs depend on the destination and package weight and are calculated and shown before completing the order. If the system does not support automatic calculation, the buyer will be informed of the shipping costs later.

Recipient Unavailable at Delivery

If the recipient is unavailable at the time of delivery:

• The delivery service will leave a notice with instructions for redelivery or pickup,
• After multiple failed attempts, the package will be returned to the sender.

In such cases, we reserve the right to charge the buyer for redelivery or return costs.

6. Right of Withdrawal from the Contract

The buyer has the right to withdraw from the contract within fourteen (14) days from the date of receiving the goods, without needing to provide a reason. The withdrawal period begins the day after the goods are received. Withdrawal must be communicated in writing to the company’s email or using the contract withdrawal form.

Goods must be returned within fourteen (14) days after the notice of withdrawal. Return shipping costs are borne by the buyer.

Returned products must be undamaged, unworn, unwashed, unaltered, and in original packaging with all original tags attached.
Products that are worn, washed, damaged, altered, used, or missing/removed tags are not eligible for return.
By accepting the goods, the buyer confirms they are aware of and agree to the return conditions.

The purchase amount will be refunded within 14 days of receiving the returned goods.

Exclusion of the Right to Withdraw

According to Article 135 of the Consumer Protection Act (ZVPot-1), the buyer does not have the right to withdraw in the following cases:

• When purchasing digital content not supplied on a physical medium, if the execution started with the consumer’s explicit consent and acknowledgment that they lose the right to withdraw,
• When purchasing sealed products not suitable for return due to health or hygiene reasons if the seal has been broken after delivery,
• When purchasing custom-made or clearly personalized goods (e.g. tailored clothing, embroidered or customized items).

By confirming the purchase of such products, the buyer explicitly acknowledges that they were informed in advance that these items cannot be returned, exchanged, or refunded.

7. Data Protection (GDPR)

EMONICUS d.o.o. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovenian legislation. Personal data is used for order fulfillment, communication, and compliance with legal obligations.

The buyer has the right to access, correct, delete, or exercise other rights related to personal data. Full details are provided in the Privacy Policy available on the website.

8. Complaints and Dispute Resolution

The buyer can submit complaints regarding orders or services via email (info@aemona.eu) or in writing to the company’s address:
Ukmarjeva ulica 4, 1000 Ljubljana, Slovenia.

The provider will strive to resolve disputes amicably. If not successful, the competent court in Ljubljana shall have jurisdiction.

Out-of-Court Dispute Resolution

If a mutual agreement is not possible, the buyer has the right to file a complaint with the appropriate alternative dispute resolution (ADR) body or through the EU Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr.

9. Final Provisions

These Terms and Conditions are valid as of August 7, 2025. The provider reserves the right to amend the Terms and Conditions at any time. Any amendments shall take effect upon their publication on the website.